Help articles
Short answers for running your venue on Nice Work Reservations. Search, or pick a topic.
New here? Read the getting started guideHours and availability
Service hours, turn times, special dates and booking rules.
- Service hours and shiftsSet the hours guests can book, and optionally split the day into shifts such as lunch and dinner, each with its own rules.Owner and manager
- Turn timesHow long a table is held for a booking. Set a default, vary it by party size with bands, or override it for one booking.Owner and manager
- Special datesClose a date or a range of dates, give it different hours, or cap how many guests can be seated at once, for example for a public holiday or a private event.Owner and manager
- Booking rules and party sizesCap how many covers can arrive in a time slot and the biggest party that can book online. Staff can always override in person.Owner and manager
Tables and sections
Your table list, sections and table combinations.
- Tables and sectionsAdd your tables and sections, import them from a photo or PDF, and choose which sections guests can pick when they book online.Owner and manager
- Table combinationsTell the book which tables can be pushed together for a larger party, and how many seats the joined tables hold.Owner and manager
Experiences and card holds
Set menus and offers, deposits, Stripe and no-show fees.
- ExperiencesOffer set menus, tasting menus or special packages that guests pick when they book, with their own dates, party sizes and card rules.Owner and manager
- Card holds and depositsAsk online guests for a card to protect against no-shows, or take a deposit upfront. Nothing is charged automatically for a no-show.Owner and manager
- Connect StripeLink the Stripe account that receives card holds and deposits. Only the owner can connect, suspend or disconnect it.Owner only
- Charge a no-show feeHow an owner or manager charges the saved card of a guest who did not show or cancelled late. It is always a manual step.Owner and manager
Emails and branding
Guest emails, reply-to, your logo, venue details and policies.
- Guest emails and reply-toChange the confirmation, cancellation and reminder emails guests receive, set where their replies go, and turn on marketing emails.Owner and manager
- Venue details, logo and policiesUpload your logo, add your phone and address, and write the cancellation and venue policies guests see on your booking page.Owner and manager
Running service
The book, new bookings, the waitlist and guest profiles.
- The book: seat, complete, no-show and cancelHow to read the day's bookings and move each one through seated, completed, no-show or cancelled, and how to undo a mistake.All staff
- Take or edit a bookingAdd a booking for a phone call or a walk-in, change an existing one, and override a full slot or a table clash with a reason.All staff
- The waitlistKeep a list of guests waiting for a table, let diners join it from your booking page when a date is full, and offer seats when they open.All staff
- Guest profiles and visit historyFind a guest, see their visits and no-shows, keep notes, tags, allergens and key dates, and see their Nice Work Rewards link.All staff
Team, Google and reports
Roles, inviting teammates, Reserve with Google and CSV reports.
- Team and rolesInvite teammates as Managers or Hosts, change their role, deactivate them when they leave, and see what each role can do.Owner and manager
- Reserve with GoogleLet guests tap Reserve on your Google Maps or Search listing and land on your booking page. Owner only, and it needs a verified Place ID.Owner only
- Reports and CSV exportRun reservations, customers and campaign reports for a date range, view them on screen, or download the full set as a CSV.Owner and manager