Guest profiles and visit history

Guests is your guest book. Owners, managers and hosts can open it. Search by name, phone, email or tag. The list shows each guest's tags, visit count and last visit, and the first 500 guests are shown.

What a profile holds

• Header numbers: Visits (completed and seated), No-shows and Average party.
• Contact: phone and email. A phone or email already used by another guest gives a warning with "Save anyway", never a hard block.
• Notes (up to 1000 characters), Tags (up to 20, 50 characters each; VIP and Allergy are highlighted), Allergens, "Dietary preferences", "Seating preference" and "Key dates" (date of birth, anniversary).
• "Recent visits": a timeline of their bookings.

If your venue also uses Nice Work POS, a profile also shows spend: total spend, "Avg/visit", "Last spend" and "Usually orders". The VIP, Regular and Lapsed tags are added automatically each night, but only for venues using the POS.

Nice Work Rewards link

If a guest has linked their Nice Work Rewards account, the profile shows a card with the account label and the date it was linked. Managers and owners can choose "Unlink". Guests link again from their booking manage page.