Connect Stripe

Card holds and deposits settle into your own Stripe account. The connection is in Settings, Card holds & deposits, in the card titled "Payouts". Managers can see it, but only the owner can change it. Nice Work takes nothing, Stripe charges its standard processing fee.

Connect

1. Sign in as the owner and go to Settings, then Card holds & deposits.
2. In the "Payouts" card, choose "Connect your existing Stripe account" if you already use Stripe, for example for your POS. You sign in to Stripe and approve the link.
3. Or choose "New to Stripe? Set one up" and finish the onboarding form inside the page.
4. If the badge says "Finishing setup", choose "Finish Stripe setup" and complete what Stripe asks for. Cards cannot be charged until it says Active.

Suspend, resume or disconnect

• Badges you may see: "Finishing setup", Active, Suspended and Disconnected.
• Suspend pauses card collection. Resume turns it back on.
• Disconnect stops all future charges on cards already saved for upcoming bookings. The bookings stay, but they will not be charged for a no-show or late cancellation.
• "Use a different Stripe account" abandons the current account and sets up a fresh one.

Common problems

• A message says "Card holds are not being captured": the Stripe account is in a different mode (live or test) from the app. Reconnect the right account.
• Guests are not asked for a card: check that Stripe is Active and that Require a card is on.