Team and roles

Invite teammates as Managers or Hosts, change their role, deactivate them when they leave, and see what each role can do.

Owner and manager

There are three roles you can give people here: Owner (created when you sign up), Manager and Host. A Host is the front-of-house role, also called Cashier in the POS. Kitchen staff from the POS do not have access to Reservations and see a message asking them to speak to a manager.

What each role can do

Host: the book, new and edited bookings, seat, complete, no-show and cancel, the waitlist, guest profiles, and a read-only table list.
Manager: everything a host can do, plus Settings, editing tables and sections, Reports, charging no-show fees, undoing no-shows and cancellations, and inviting teammates.
Owner: everything a manager can do, plus connecting Stripe and Google Reserve, and deleting the venue or account.

Invite a teammate

Go to Settings, then Team.
Under "Add teammate", enter their Name and "Work email".
Choose their Role: Host or Manager.
Choose "Send invite". They receive an email to set up their own login.

They sign in at your venue's login page, which is reservations.nicework.sg/your-venue/login. They can use a password, or choose "Email me a magic link". "Forgot?" resets a password.

Careful: You cannot invite anyone until the owner has verified their email. The invite is blocked with "Verify your email before inviting teammates."

Change a role or deactivate

In the "Team members" list, use "Make Manager" or "Make Host" to change a role.
Use Deactivate when someone leaves. Their bookings and notes stay. Reactivate brings them back.
The owner row and your own row cannot be changed here.
Managers cannot change other managers in the screen. Only the owner can.