Charge a no-show fee

How an owner or manager charges the saved card of a guest who did not show or cancelled late. It is always a manual step.

Owner and manager

Nothing charges by itself. Owners and managers charge the saved card from the book. Hosts do not see the button.

Charge the card

Go to Book and open the day of the booking.
Make sure the booking is marked "No-show", or Cancelled inside the late-cancel window. The card chip should read "Card on file".
Choose "Charge card" on the booking row. A "Charge card" window opens.
Check the amount. It starts as the no-show fee times the party size, and you can edit it, up to twice that default.
Choose the Charge button, which shows the amount. The chip changes to Charged.

When the button is missing

The booking is not marked No-show or Cancelled.
The booking has no saved card. Deposit bookings and bookings made by staff do not.
Stripe is not Active. See "Connect Stripe".
You are signed in as a host.

When the charge fails

The chip shows "Charge failed" and a reason: the card was declined, the bank needs the guest to authenticate, or there is no saved card. Ask the guest for another way to pay. The app cannot take a different card for you.