Guest emails and reply-to

Guests get a confirmation when they book, a cancellation notice if a booking is cancelled, and a reminder before the visit. You can change the wording and choose where replies go. Everything here is under Settings, Guest messaging. Booking alerts for your own team are separate and live under Settings, Notifications.

Edit the guest email text

1. Go to Settings, then Guest messaging.
2. In the "Guest email" card, set the "Reply-to email" (up to 320 characters). When a guest replies to an email, it goes here.
3. Pick Confirmation, Cancellation or Reminder. Each has a Subject (up to 200 characters) and a Body (up to 2000 characters).
4. Use the placeholder chips to drop in details: {guest_name}, {venue_name}, {date}, {time} and {party_size}. The chips are labelled guest, venue, date, time and party.
5. To add a link, write [link text](https://example.com).
6. Check the live preview, then choose Save changes.

Marketing automation

The "Marketing automation" card has three emails, each off until you switch it on: Winback (default 60 days since the last visit), "Post-visit thank-you" (1 day after) and "First-visit welcome" (1 day after). Each has a days field (1 to 365) and "Customise subject & message". There is also a marketing reply-to.

• They are only sent to guests who agreed to marketing when they booked.
• A guest gets at most one campaign email every 7 days.
• The first-visit welcome takes priority over the thank-you.

Reminders

Reminder emails go out 24 hours before the booking unless you change it. You can send up to 5 reminders, each from 5 minutes to 14 days before the booking, or turn them off.

1. Go to Settings, then Guest messaging.
2. In the "Booking reminders" card, set how long before the booking each reminder goes out, in minutes, hours or days.
3. Choose "Add a reminder" for another one, or the X next to a reminder to remove it. Removing them all turns reminders off.
4. Choose Save changes.

Reminders go out within about 10 minutes of the time you set. A guest who books after a reminder's time has passed gets it within about 10 minutes of booking. The "Reminder channels" card shows email as always on.

Notify your own team

Go to Settings, then Notifications. In the "Booking notifications" card, type an email address and choose Add. Up to 20 addresses can be added. Each one gets an email when a booking is made, changed or cancelled.

If you see a "Verify your email" banner

Owners and managers see this banner on a new account until the owner confirms their email address. Choose "Resend verification email" if it did not arrive. Until then:

• Emails to guests for bookings made by staff are held.
• Custom email text is saved but not sent.
• Inviting teammates is blocked ("Verify your email before inviting teammates.").
• Marketing emails are held.